All sales are final. We do not offer returns, refunds, or cancellations once an order has been placed — including preorder items. Each piece is secured specifically for you at checkout, which is why we’re unable to make exceptions.

No. Once a custom item and/or on-hand item order is placed, your item design is immediately sent to our designer for creation. Because of this, cancellations and refunds are not available.

A custom items is not kept in stock. Once you place your order, we secure the piece directly from our international designer and have it shipped to us before sending it to you.

Please allow 2–4 weeks (business days only) for your custom jewelry to be received, processed, and shipped to you. International sourcing and quality preparation take time — but exclusive pieces are worth the wait.

Once your order has been processed and shipped, you will automatically receive tracking details via email and/or SMS.

Once your package has been shipped, it is in the care of the carrier. We are not responsible for shipping delays, loss, or damage. For assistance, please contact your local post office directly.

Yes. All orders over $100 may require a signature upon delivery for security purposes.

If no one is available to sign, the carrier will typically hold your package at your local post office for a limited time. Please check your tracking information for instructions on redelivery or pickup.

If your package is returned due to a missed delivery or failure to sign, a reshipping fee will apply:

• $15 for Priority shipping
  
• $10 for Standard shipping
  

This covers the cost of a new shipping label and packaging materials. Once the fee is paid, your order will be reshipped.

If the reshipping fee is not paid, the package will remain at our local post office awaiting reshipment. Refunds and cancellations are not available.