Shipping & Processing Policy

Order Processing & Standard Shipping

Once your order and payment are received, please allow 2–4 business days for processing. After your order has been processed, you will receive a shipment confirmation email with tracking details.

Standard shipping typically takes 2–5 business days after your order ships. Please note that once your package has been handed over to the shipping carrier, responsibility for delivery transfers to them. While we do our best to ensure timely delivery, occasional delays caused by the carrier may occur. We appreciate your understanding and patience.

High-Volume Shipping Periods

During periods of high order volume, processing and shipping times may extend to 7–14 business days.

🚨 This timeframe applies only when high-volume shipping is announced on our website banner. 🚨

custom Items

Orders that include custom items are subject to different processing and shipping timelines.

Custom items  require additional time because they are made to order. If you order any products on hand and would like to receive them sooner, it would be suggested to place orders separately; otherwise, all items will be shipped together once the custom item has arrived. The typical processing and shipping timeframe is 2– 4 business weeks, with the possibility of extending up to 5 business weeks due to minor delays or holidays.

Once your custom item has been processed, you will receive tracking information via email or SMS.

⚠️ Please note: All custom items are final sale and non-refundable, as these items are made specifically on your behalf.

Address & Sizing Responsibility

Please carefully review your shipping address and sizing details before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the buyer.

Custom item Delivery & Reshipment Policy

After your custom item ships, tracking information will be sent via email or text message. Orders over $100 may require a signature upon delivery.

If a delivery attempt is missed, please use the tracking number to contact your local post office for next steps. If a package is returned to us due to non-delivery:

  • $15 reshipment fee for priority shipping
  • $10 reshipment fee for standard shipping

We do not offer full refunds or cancellations in these cases, as new shipping labels and packaging must be purchased.

Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages once they have been shipped. After you receive your shipping confirmation via email or SMS, the package is no longer in our possession.

For delivery issues, please contact USPS directly using your tracking number.

Shipping Delays Beyond Our Control

We are not responsible for delays caused by:

  • Weather conditions
  • Customs processing
  • Carrier disruptions or other unforeseen circumstances

If delays are documented by the shipping carrier, refunds will not be issued, even if delivery occurs outside the estimated timeframe.

The only refundable charge in these cases is the shipping fee, and only if expedited shipping was selected.